News

ServCollab announces that the application deadline for the  ServCollab PhD Student Scholarship  has been extended to  March 16, 2026 . The ServCollab PhD Student Scholarship provides  $1,000 (US dollars)  to one selected PhD student to present their research at a 2026 service research conference. Eligible conferences include: SERVSIG Conference  (June 2026, Braga, Portugal) Frontiers in Service Conference  (June–July 2026, Helsinki, Finland) ServCollab is founded on Transform

ServCollab is presenting a  special session  at the  AMA Winter Academic Conference titled: Redesigning the Service System of ‘Spaceship Earth’ Humans live within service systems, from the micro level of everyday service experiences to the meso level of nation-states, and to the macro level of Planet Earth—the Spaceship that sustains all life. However, across these levels, service systems are failing to serve humanity and the other beings on our planet wisely, creating severe

07:00 AM Central Time (North America) | 14:00 CET | 22:00 JST You are invited to a ServCollab Research Funding Opportunities Webinar. This webinar will explain the 2026 ServCollab Research Grants and the 2026 ServCollab PhD Student Scholarships, made possible through generous donations from ServCollab Donors. Webinar Highlights: Introduction to ServCollab's Purpose and Process An overview of the ServCollab Research Grants An overview of the ServCollab PhD Student Scholarship

ServCollab's Service Research Themes ServCollab is pleased to announce new Research Grants that will be made possible through generous donations from ServCollab Donors. With these Research Grants, ServCollab seeks to support and amplify innovative research that aligns w ith ServCollab’s mission, one of the seven ServCollab Service Research Themes, and that is invited for revision by a peer-reviewed journal. ServCollab was founded on Transformative Service Research (TSR). Mo

ServCollab is pleased to announce the second year of the ServCollab PhD Student Scholarship, made possible through generous donations from ServCollab Donors. This scholarship seeks to support and amplify innovative doctoral research that aligns with the purposes of Transformative Service Research (TSR). TSR emerged as a research movement at the 2011 Transformative Consumer Research Conference. Anderson, Ostrom, and Bitner (2011, p. 3) define TSR as “the integration of consum

June 10, 2026 | University of Minho, Braga, Portugal The SERVSIG 2026 Conference  will host a series of pre-conference workshops  on June 10, 2026 , at the University of Minho in Braga, Portugal . 🔗 Learn more about all pre-conference workshops here: https://servsig2026.eeg.uminho.pt/pre-conference-workshops/ ⸻ ServCollab Morning Workshop “Launching the ServCollab Wisdom Quest: Seeking Collaborative Wisdom to Serve Humanity” ServCollab will host a morning pre-conference work

Giving Tuesday has become an internationally recognized day when donors participate in shaping the future of nonprofits/NGOs. In ServCollab’s brief history, we have been seeking to serve humanity by: Conducting research for serving humanity: We have   published 27 ServCollab research papers, including 24 journal articles and 3 book chapters. We have presented 58 ServCollab conference presentations, including 6 keynote presentations, 3 special sessions, and 10 workshops.   Se

ServCollab seeks to elevate the human experience in service systems by reducing suffering, improving well-being, and enabling well-becoming.

Dear ServCollab Colleagues, ServCollab's purpose is simple yet profound: Serving Humanity. Service is so pervasive that humanity is born into service systems, lives in service systems, and dies in service systems. At its core, service is how humanity sustains itself and expresses our shared responsibility to each other and to the Earth. ServCollab is building a research movement for serving humanity. When you donate to ServCollab: 🎓 You help us provide 2026 scholarships  for

On this Earth Day, ServCollab is excited to share that we have joined the Wellbeing Economy Alliance - https://weall.org/.

Griffin Colaizzi and Floriane Goose are the winners of the 2025 ServCollab Scholarship.

Amidst an urgent need for sustainability, novel approaches are required to address environmental challenges.

ServCollab is excited to announce a new scholarship for PhD students in service research, funded by donations from the ServCollab Community! This scholarship was created to support and amplify innovative research that aligns with Transformative Service Research’s (TSR) purposes. TSR emerged as a research movement at the 2011 Transformative Consumer Research Conference. Anderson, Ostrom, and Bitner (2011, p. 3) define it as “the integration of consumer and service research th

Gnusowski, Marek and Fisk, Raymond P. (2024) Journal of Service Management https://doi.org/ 10.1108/JOSM-11-2023-0487 Figure 1. Wisdom crane metaphor for the ADD service systems framework Abstract Purpose: This article proposes a set of three service standards for serving humanity; develops the ADD (Agency, Dignity, and Diversity) Service Standards Framework; integrates these standards with human experience; and then applies this framework to refugee service experiences....

Moulton-Tetlock, Edythe, Town, Sophia, Rafieian, Hoori, Corus, Canan, & Fisk, Raymond P. (2024) Journal of Service Management...

Sebhatu, Samuel Petros, Qusay Hamdan, and Raymond P. Fisk (2024) Service Industries Journal https://doi.org/10.1080/02642069.2024.2359651...

Join ServCollab for an Inspiring Webinar Series on the Sustainable Development Goals

Join Us for an Inspirational ServCollab Preconference Morning Workshop on Thursday, June 6, 2024 What: If you are attending the SERVSIG Conference in Bordeaux, France, we invite you to an enriching morning prelude: the ServCollab Preconference Workshop. This free session explores ServCollab’s Seven Service Research Themes, a pioneering framework derived from the United Nations Sustainable Development Goals (SDGs). These themes were developed by ServCollab and the Journal of S

Recently, ServCollab and the Journal of Services Marketing collaborated to create a Special Issue focused on Improving Life on Planet...

With Emerald Publishing’s Journal of Services Marketing, ServCollab is announcing a ServCollab Special Issue on Improving Life on Earth.

The purpose of the second ServCollab research article was to explore how the digital divide affects customers experiencing vulnerability.

The purpose of the second ServCollab Perspective article is to reframe the mindsets of scholars, firms, and public policy decision-makers...

Dear ServCollabers, As you well know, ServCollab was very active this Summer by participating in 4 conferences with 10 paper...

Dear ServCollabers, From all of us at ServCollab, Happy New Year, with Health and Happiness! We are looking forward to another year of...

Dear ServCollabers, Please watch the presentation of Ray Fisk at Loughborough University on November 30, 2022, co-hosted by the Centre...

Dear ServCollabers, ServCollab is excited to announce its 7th online live event that will take place on Friday, October 7, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom. Zoom Link https://bit.ly/ServCollabOct7 Webinar ID: 964 8729 8088 Passcode: 111281 About the presenters: JOSINA VINK (they/them) is an Associate Professor in service design at the Oslo School of Architecture and Design (AHO). They are also the Design Lead for the Center for Connected Care (C

Dear ServCollabers, ServCollab is pleased to announce its collaboration with Emerald Publishing! "Emerald strongly believes in...

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to inform you that the Special Issue they guest-edited: " Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being, " has been published in the Journal of Services Marketing. The Special Issue includes one editorial, two commentaries, and eight articles. Guest editorial: The Triple-A framework for serving humanity with service research —Sertan Kabadayi, Rodoula H. Tsiotsou Commen

Our first ServCollab Perspective article by Fisk and Alkire (2021, p. 194), which proposed the metaphor of service ecosystem health.

In 2021, ServCollab published its first research project. That article created a Transformative Refugee Service Experience Framework.

In 2020, ServCollab published an article in the Journal of Service Managment introducing ServCollab.

ServCollab received the 2022 ISSIP Excellence Award on Wednesday, May 25, 2022 Award Type: Distinguished Recognition Innovation:...

ServCollab is excited to receive the Distinguished Recognition Award from the International Society of Service Innovation Professionals...

Dear ServCollabers, ServCollab is excited to announce its 6th online live event that will take place on Friday, April 22, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom. Join Zoom Meeting https://umassboston.zoom.us/j/97471141832 Meeting ID: 974 7114 1832 Passcode: 971675

ServCollab is excited to announce its 5th online live event that will take place on April 8, 2022at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom. Ray Fisk , the Founder of ServCollab will host Jim Spohrer , Co-Founder and Member of the Board of Directors of ISSIP, in a discussion about conducting service research and using technology for elevating human experiences and for a better world! The audience will have the opportunity to ask questions before the event through the f

Congratulations to Sertan Kabadayi, Ray Fisk, and Silke Boenigk for publishing their article at the World Economic Forum! Thank you for...

ServCollab Ideation Workshop on REFUGEE WELLBEING PART I: Academic Perspective ServCollab is excited to announce the launch of the Ideation Workshop on Refugee Wellbeing to bring together like-minded participants to discuss and identify potential projects to collaborate on issues related to refugee wellbeing. Part 1 of this workshop will take place on Friday, October 15, 2021 at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom: Join Zoom Meeting https://umassboston.zoom.us/j

ServCollab is excited to announce its 3rd online live event that will take place on October 1, 2021, at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom and will be broadcasted on its YouTube channel ( https://www.youtube.com/channel/UCx51pPij9I29NvF2RlW9tzQ ). Ray Fisk , the Founder of ServCollab will host Leonard L. Berry , Distinguished Professor of Marketing at Texas A&M University, in a discussion about doing marketing research for elevating human experiences and for a be

With one Facebook post, Texas bakery Confections proved that love tastes better than hate. The bakery based in Lufkin, Texas unveiled...

by Kate Westberg, Mike Reid, and Foula Kopanidis (2021) Journal of Services Marketing This study aims to use the lens of the stereotype...

KIND REMINDER! Dear colleagues, We are happy to announce that ServCollab is a co-sponsor of the event "A New Look at Consumer...

This year marks 100 years since the birth of palaeoneurology, the study of “fossil brains”. Notably, it serves as an important reminder...

The Washington Post reported on June 18 that more than 40 million Americans saw triple-digit temperatures where they live in the prior...

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to invite you to the 2nd ServCollab Live Event concerning the Special Issue “ Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being ” they guest edit for the Journal of Services Marketing. The webinar will start with the Editors of JSM, Rebekah Russell Bennett and Mark Rosenbaum, who will talk about their vision and goals regarding the Special Issue. Then, the Guest Editors wi

ServCollab seeks to bring researchers, students, practitioners, and policymakers around the world together to collaborate on projects to reduce human suffering and improve wellbeing worldwide. If you are interested in such collaborations, complete and submit the information form by using this link below by Sunday, January 31. If you have already submitted your form, stay tuned to learn about next steps! https://bit.ly/2N7V2DH We are looking forward to hearing from you and c

ServCollab seeks to bring researchers, students, practitioners, and policymakers around the world together to collaborate on projects to reduce human suffering and improve wellbeing worldwide. To facilitate such project collaborations, we encourage interested parties to complete and submit the information form by using this link: https://bit.ly/2N7V2DH We are looking forward to hearing from you and collaborating on projects!

This video from our new ServCollab YouTube Channel introduces our new ServCollab logo:

The Centre for Behavioural Economics, Society and Technology (BEST Centre) is the inaugural sponsor of ServCollab. The new ServCollab logo was created for ServCollab by the BEST Centre! Thank you very much!