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ServCollab Presentations

ServCollab has presented its work across a wide range of international conferences and events, reflecting its growing global engagement and impact. These contributions include special sessions, keynote speakers, workshops, and conference presentations, through which ServCollab shares research, fosters dialogue, and collaborates with diverse academic and professional communities. Together, these engagements demonstrate ServCollab’s commitment to advancing serving humanity research and practice on a global stage.

2026

  • ServCollab Special Session Speakers, Alison M. Joubert, Qusay Hamdan, Raymond P. Fisk. “Redesigning the Service System of Spaceship Earth,” AMA Winter Conference, Madrid, Spain.

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2025

Frontiers in Service Conference, 2025 — Montreal, Canada

  • Speaker, Raymond P. Fisk. “Elevating Service Research: Reimagining Humanity Within the Earth Service System,” Frontiers in Service Conference, 2025, Montreal, Canada.
     

  • Speaker, Raymond P. Fisk. “Pioneering the Serving Humanity Paradigm: From State-Based Vulnerability to Citizen Well-Becoming,” Frontiers in Service Conference, 2025, Montreal, Canada.
     

  • Speaker, Raymond P. Fisk. “Empowering collaborative human service systems with human agency,” Frontiers in Service Conference, 2025, Montreal, Canada.
     

  • Speaker, Raymond P. Fisk. “Harmonizing with the Living Planet,” Frontiers in Service Conference, 2025, Montreal, Canada.

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QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025 — Rome, Italy

  • ServCollab Special Session Speakers, Raymond P. Fisk, Samuel Petros Sebhatu, Sertan Kabadayi, Silke Boenigk, Abba Mussie Zerai Yosief. “Seeking Collaborative Wisdom in Our Service System Metacrisis,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.
     

  • ServCollab Special Session Speakers, Raymond P. Fisk, Qusay Hamdan. “Pioneering a Serving Humanity Paradigm: From State-Based Vulnerability to Citizen Well-Becoming,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.
     

  • Speakers, Raymond P. Fisk, Marek Gnusowski. “Human Agency as the Transcending Concept of Human Service Systems,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.
     

  • Speaker, Raymond P. Fisk. “Harmonizing with the Living Planet,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.
     

  • Speaker, Raymond P. Fisk. “Reviewing the Past & Designing the Future of Service Research,” QUIS19: Service Research and Education: A Path to Digital and Sustainable Transformation, 2025, Rome, Italy.

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AMA Winter Conference, 2025 — Phoenix, Arizona

  • ServCollab Special Session Panelists, Raymond P. Fisk, Rebekah Russell-Bennett, Andrew Gallan. “The Role of Marketing for Sustainability and Public Policy: A Transformative Service Research Perspective,” AMA Winter Conference, 2025, Phoenix, Arizona.
     

  • ServCollab Special Session Chair, Raymond P. Fisk & Panelists, Laurel Anderson, Mary Jo Bitner, Amy L. Ostrom, David E. Bowen, Lerzan Aksoy, Fordham University. “Cultivating Wiser Service Research,” AMA Winter Conference, 2025, Phoenix, Arizona.

2024

Loughborough University, UK — December 5, 2024

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University of Namur’s Nadi-CeRCLe, Belgium — November 7, 2024

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IAQUIS Conference, 2024 — Viterbo, Italy / Rome

  • Plenary Speaker, Raymond P. Fisk. “Designing a Scholarly Activist Framework for Social Impact,” IAQUIS Conference, 2024, Viterbo, Italy.
     

  • Speaker, Sebhatu Petros Samuel. “Conceptualizing Service Ethics for the Complexity of Modern Service Interactions.” International Association for Quality, Innovation, and Sustainability (IAQUIS) Conference, 2024, Rome.

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AMA Summer Educators’ Conference, 2024 — Boston, Massachusetts

  • Speaker, “Cultivating Global Well-Being with Service Research,” AMA Summer Educators’ Conference, 2024, Boston, Massachusetts.

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Frontiers in Service Conference, 2024 — Amelia Island, Florida

  • Speakers, Raymond P. Fisk, Nicklas Salomonson. “Enabling Marketplaces: An Embodied Strengths-Based Logic for Customers with (Dis)abilities,” Frontiers in Service Conference, 2024, Amelia Island, Florida.

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AMA SERVSIG Research Conference, 2024 — Bordeaux, France

  • Plenary Speaker, Raymond P. Fisk. “Elevating the Human Experience,” AMA SERVSIG Research Conference, 2024, Bordeaux, France.
     

  • Speaker, Raymond P. Fisk. “Enabling Marketplaces: An Embodied Strengths-Based Logic for Customer Vulnerability,” AMA SERVSIG Research Conference, 2024, Bordeaux, France.
     

  • ServCollab Workshop, "Weaving the Fabric of Global Well-Being with Service Research,” AMA SERVSIG Research Conference, 2024, Bordeaux, France.

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ServCollab Webinar

2023

AMA Summer Educators’ Conference, 2023 — San Francisco, California

  • Speaker, Raymond P. Fisk. “Developing Service Research on the SDGs: ServCollab’s Efforts,” AMA Summer Educators’ Conference, 2023, San Francisco, California.

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Deakin University, 2023 — Melbourne, Australia

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Sustainable Value Creation Summit, 2023 — Lisbon, Portugal

  • Roundtable Panelist, Raymond P. Fisk. “How to Create Value through Service Excellence,” Sustainable Value Creation Summit, 2023, Lisbon, Portugal.

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University of Porto, 2023 — Portugal

  • Speaker, Raymond P. Fisk. “ServCollab: Cultivating Wisdom for Serving Humanity,” 2023, University of Porto, Portugal.

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University of Minho, 2023 — Portugal

  • Speaker, Raymond P. Fisk. “ServCollab: Building Research Capacity to Serve Humanity,” 2023, University of Minho, Portugal.

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Frontiers in Service Conference, 2023 — Maastricht, Netherlands

  • ServCollab Special Session Workshop Moderator: Karim Sidaoui & Speakers: Linda Alkire, Rebekah Russell-Bennett, Josephine Previte, Raymond P. Fisk, Liliana Bove. “Enabling a Service Thinking Mindset: Practices for the Global Service Ecosystem,” Frontiers in Service Conference, 2023, Maastricht, Netherlands.
     

  • Speakers, Rodoula H. Tsiotsou, Raymond P. Fisk. “Sustainable Communities: The Role of Collaboration in Tackling the Energy Crisis in the European Union,” Frontiers in Service Conference, 2023, Maastricht, Netherlands.
     

  • Speakers, Karim Sidaoui, Werner H. Kunz, Raymond P. Fisk. “Technology for Humanity: The Critical Role of Collaboration in Safeguarding the Future of Society,” Frontiers in Service Conference, 2023, Maastricht, Netherlands.

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Roma Tre University — April 19, 2023

  • Speaker, Raymond P. Fisk. “ServCollab’s Perspective on Social Responsibility and Sustainability,” Maria Francesca Renzi’s Corporate Social Responsibility & Sustainability Class, Roma Tre University, April 19, 2023.

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Online Seminar — March 28, 2023

  • Speaker, Raymond P. Fisk. “Enabling Service Research that Elevates Human Experience,” Online Seminar, EMAC Service Marketing SIG, IRSSM, and AMA SERVSIG, March 28, 2023.

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University of Texas-Arlington — March 3, 2023

  • Speaker, Raymond P. Fisk. “Reweaving the Fabric of Human Society,” Research Seminar at the University of Texas-Arlington, March 3, 2023.

2022

Loughborough University, UK — November 30, 2022

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3rd ServCollab Ideation Workshop — October 7, 2022

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Sustainability through Service Ecosystem Transformation Workshop — September 13–15, 2022 — Roma Tre University, Rome, Italy

  • Speaker, Raymond P. Fisk. “Seeking Sustainable Transformation,” Sustainability through Service Ecosystem Transformation Workshop, Roma Tre University, Rome, Italy, September 13-15, 2022.

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Frontiers in Service Conference, 2022 — Boston, Massachusetts

  • Speakers, Andrew Gallan, Linda Alkire, Raymond P. Fisk, Kristina Heinonen. “Enabling Transformative Service Ecosystems: An Ecological Perspective,” Frontiers in Service Conference, 2022, Boston, Massachusetts.

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AMA SERVSIG Doctoral Consortium, 2022 — Boston, Massachusetts

  • Speaker, “Enabling New Frontiers in Transformative Service Research: ServCollab,” AMA SERVSIG Doctoral Consortium, 2022, Boston, Massachusetts.

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AMA SERVSIG Research Conference, 2022 — Glasgow, Scotland

  • ServCollab Plenary Session Moderator, Raymond P. Fisk. “Serving Refugee Needs and Exploring How Service Researchers Can Help,” AMA SERVSIG Research Conference, 2022, Glasgow, Scotland. Available at: https://www.youtube.com/watch?v=sGpSPFqYR9Y&t=335s
     

  • Speakers, Raymond P. Fisk, Kristina Heinonen, Andrew Gallan. “Transformative Service Ecosystems: Designing Sustainable Services,” AMA SERVSIG Research Conference, 2022, Glasgow, Scotland.

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2nd ServCollab Ideation Workshop — April 22, 2022


ESCP Business School — April 19, 2022 — Madrid, Spain

  • Speaker, "Marketing for Good: New Frontiers in Transformative Service Research,” a Three-Hour Seminar for a PhD course on Emerging Research Topics in Marketing, the ESCP Business School, Madrid, Spain, April 19, 2022.

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ServCollab Live — April 8, 2022

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QUIS 17: 17th International Research Symposium on Service Excellence in Management — January 14, 2022 — Valencia, Spain

  • Keynote Speaker, Raymond P. Fisk. “Service Ecosystem Health: Social Innovation in Services, QUIS 17: 17th International Research Symposium on Service Excellence in Management, January 14, 2022, Valencia, Spain. Available at: https://www.youtube.com/watch?v=q47Fkd_qGZ4
     

  • ServCollab Special Session Speaker, Raymond P. Fisk. “Designing for Transformative Collaboration in Complex Service Systems,” QUIS 17: 17th International Research Symposium on Service Excellence in Management, January 14, 2022, Valencia, Spain.
     

  • ServCollab Special Session Speaker, Raymond P. Fisk. “Serving Humanity: ServCollab’s Progress and Collaborative Brainstorming for Future Plans,” QUIS 17: 17th International Research Symposium on Service Excellence in Management, January 14, 2022, Valencia, Spain.

2021

AIM-Parasuraman Centre for Service Excellence, Jagdish Sheth School of Management, India — March 24, 2021

  • Speaker, Raymond P. Fisk. “Serving Human Needs: Broadening the Perspective and Purpose of Service Research” as part of the #Talk Series on Service for the AIM-Parasuraman Centre for Service Excellence, at the Jagdish Sheth School of Management in India, March 24, 2021. Available at: https://www.youtube.com/watch?v=couNWmzFJJI&t=1223s

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ServCollab Live — October 1, 2021

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Interactive Workshop (BEST Centre, Queensland University of Technology; ServCollab; Australian Association of Social Marketing) — July 12, 2021

  • Speaker, Raymond P. Fisk. “Why Serving All of Humanity Is Needed,” in “A New Look at Consumer Vulnerability: The Why, What, How and Where of Adopting a Strengths-Based Approach,” Interactive workshop co-hosted by the BEST Centre (Queensland University of Technology), ServCollab and the Australian Association of Social Marketing, July 12, 2021, Available at: https://www.youtube.com/watch?v=z2M_dZBmF7w&t=5s

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2021 AMA Marketing and Public Policy Conference — June 25, 2021

  • Plenary Session Presenter, Raymond P. Fisk. “Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework,” in “Transformative Consumer Research and the United Nations 2030 Agenda for Sustainable Development” Plenary Session of the 2021 AMA Marketing and Public Policy Conference, June 25, 2021.

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ServCollab Live Inaugural Event — April 6, 2021

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AMPR Research Seminar, Queensland University of Technology — March 29, 2021

  • Speaker, Raymond P. Fisk. “ServCollab: Serving Humanity Through Collaboration,” AMPR Research Seminar, Queensland University of Technology, March 29, 2021.

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CAUTHE 2021 Tourism Conference — February 8–9, 2021

2020

AMA SERVSIG 2020 Virtual Research Conference


CCIS-CE 2020 Conference — Noosa, Australia

  • Keynote Speaker, Raymond P. Fisk. “Co-Creating Services for Humans,” CCIS-CE 2020 Conference on “Co-creation of wellbeing: Understanding ways of engaging source constrained actors, 2020, Noosa, Australia. (Cancelled because of COVID-19 Pandemic).

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AMA SERVSIG Research Conference, 2020 — Brisbane, Australia

  • Special Session Chair and Speaker, Raymond P. Fisk. “Creating Large Scale Transformative Service Research Projects,” AMA SERVSIG Research Conference, 2020, Brisbane, Australia. (Cancelled because of COVID-19 Pandemic).

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University of Porto, 2020 — Porto, Portugal

  • Speaker, Raymond P. Fisk. “Serving Each Other: Transformative Service Research and ServCollab,” 2020, University of Porto, Porto, Portugal.

2019

Frontiers in Service Conference, 2019 — Singapore

  • Speaker, Raymond P. Fisk, “ServCollab: Creating Humane Service Systems Through Research Collaborations,” Frontiers in Service Conference, 2019, Singapore.

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QUIS 16: Quality in Services Symposium, 2019 — Karlstad, Sweden

  • Speaker, Raymond P. Fisk, “ServCollab: Serving Humanity Through Service Research Collaborations,” QUIS 16: Quality in Services Symposium, 2019, Karlstad, Sweden.

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