Dear ServCollabers, ServCollab is pleased to announce its collaboration with Emerald Publishing! "Emerald strongly believes in...

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to inform you that the Special Issue they guest-edited: " Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being, " has been published in the Journal of Services Marketing. The Special Issue includes one editorial, two commentaries, and eight articles. Guest editorial: The Triple-A framework for serving humanity with service research —Sertan Kabadayi, Rodoula H. Tsiotsou Commen

Our first ServCollab Perspective article by Fisk and Alkire (2021, p. 194), which proposed the metaphor of service ecosystem health.

In 2021, ServCollab published its first research project. That article created a Transformative Refugee Service Experience Framework.

In 2020, ServCollab published an article in the Journal of Service Managment introducing ServCollab.

ServCollab received the 2022 ISSIP Excellence Award on Wednesday, May 25, 2022 Award Type: Distinguished Recognition Innovation:...

ServCollab is excited to receive the Distinguished Recognition Award from the International Society of Service Innovation Professionals...

Dear ServCollabers, ServCollab is excited to announce its 6th online live event that will take place on Friday, April 22, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom. Join Zoom Meeting https://umassboston.zoom.us/j/97471141832 Meeting ID: 974 7114 1832 Passcode: 971675

ServCollab is excited to announce its 5th online live event that will take place on April 8, 2022at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom. Ray Fisk , the Founder of ServCollab will host Jim Spohrer , Co-Founder and Member of the Board of Directors of ISSIP, in a discussion about conducting service research and using technology for elevating human experiences and for a better world! The audience will have the opportunity to ask questions before the event through the f

Congratulations to Sertan Kabadayi, Ray Fisk, and Silke Boenigk for publishing their article at the World Economic Forum! Thank you for...

ServCollab Ideation Workshop on REFUGEE WELLBEING PART I: Academic Perspective ServCollab is excited to announce the launch of the Ideation Workshop on Refugee Wellbeing to bring together like-minded participants to discuss and identify potential projects to collaborate on issues related to refugee wellbeing. Part 1 of this workshop will take place on Friday, October 15, 2021 at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom: Join Zoom Meeting https://umassboston.zoom.us/j

Patrício, Lia, Raymond P. Fisk and Bo Edvardsson (2021) In Business Transformation for a Sustainable Future , Samuel Petros Sebhatu, Bo Enquist and Bo Edvardsson, eds. Oxon, UK: Routledge, 73-96. DOI: 10.4324/9781003188773-7 Figure 5.3 The Portuguese EHR value network service concept (Patrício et al., 2018, p. 14). Abstract This chapter highlights the modern need for transformative collaboration to tackle complex service system problems, and explores how service design can pu

ServCollab is excited to announce its 3rd online live event that will take place on October 1, 2021, at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom and will be broadcasted on its YouTube channel ( https://www.youtube.com/channel/UCx51pPij9I29NvF2RlW9tzQ ). Ray Fisk , the Founder of ServCollab will host Leonard L. Berry , Distinguished Professor of Marketing at Texas A&M University, in a discussion about doing marketing research for elevating human experiences and for a be

With one Facebook post, Texas bakery Confections proved that love tastes better than hate. The bakery based in Lufkin, Texas unveiled...

by Kate Westberg, Mike Reid, and Foula Kopanidis (2021) Journal of Services Marketing This study aims to use the lens of the stereotype...

KIND REMINDER! Dear colleagues, We are happy to announce that ServCollab is a co-sponsor of the event "A New Look at Consumer...

This year marks 100 years since the birth of palaeoneurology, the study of “fossil brains”. Notably, it serves as an important reminder...

The Washington Post reported on June 18 that more than 40 million Americans saw triple-digit temperatures where they live in the prior...

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to invite you to the 2nd ServCollab Live Event concerning the Special Issue “ Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being ” they guest edit for the Journal of Services Marketing. The webinar will start with the Editors of JSM, Rebekah Russell Bennett and Mark Rosenbaum, who will talk about their vision and goals regarding the Special Issue. Then, the Guest Editors wi