Russell-Bennett, R., Rosenbaum, M. S., Fisk, R. P., & Raciti, M. M. (2024) Journal of Services Marketing https://doi.org/10.1108/jsm-11-2023-0425 ServCollab Special Issue Abstract Purpose – This editorial aims to organise the 17 United Nations Sustainable Development Goals (SDGs) into seven ServCollab service research themes to provide a way forward for service research that improves human and planetary life. Design/methodology/approach– A conceptual approach is used that dra

Moulton-Tetlock, Edythe, Town, Sophia, Rafieian, Hoori, Corus, Canan, & Fisk, Raymond P. (2024) Journal of Service Management...

Sebhatu, Samuel Petros, Qusay Hamdan, and Raymond P. Fisk (2024) Service Industries Journal https://doi.org/10.1080/02642069.2024.2359651 ServCollab Perspective Article Figure 1. Modern service interactions impact on non-customers Abstract The emergence of digital service platforms enabled numerous interaction effects that remain largely unexplored, especially when it comes to the intended or unintended impacts on non-customers. This article conceptualises service ethics for

Tsiotsou, Rodoula H., Sertan Kabadayi and Raymond P. Fisk (2024) in A Research Agenda for Service Marketing , Olivier Furrer, Chloé Baillod, Jie Yu Kerguignas and Mikèle Landry, eds: Edward Elgar, 225-249 https://doi.org/10.4337/9781803923178.00020 Figure 1 The Serving Human Rights Framework (SHRF) (Arrows indicate resource integration within and between levels of the service ecosystem) Abstract The chapter proposes a human rights perspective on service ecosystems to examine

Join ServCollab for an Inspiring Webinar Series on the Sustainable Development Goals

Join Us for an Inspirational ServCollab Preconference Morning Workshop on Thursday, June 6, 2024 What: If you are attending the SERVSIG Conference in Bordeaux, France, we invite you to an enriching morning prelude: the ServCollab Preconference Workshop. This free session explores ServCollab’s Seven Service Research Themes, a pioneering framework derived from the United Nations Sustainable Development Goals (SDGs). These themes were developed by ServCollab and the Journal of S

Recently, ServCollab and the Journal of Services Marketing collaborated to create a Special Issue focused on Improving Life on Planet...

The purpose of the second ServCollab research article was to explore how the digital divide affects customers experiencing vulnerability.

With Emerald Publishing’s Journal of Services Marketing, ServCollab is announcing a ServCollab Special Issue on Improving Life on Earth.

Alkire, L., Russell-Bennett, R., Previte, J., & Fisk, R. P. (2023) Journal of Service Management https://doi.org/10.1108/JOSM-02-2022-0070 Second ServCollab Perspective Article Figure 2. Service thinking framework Abstract Purpose– Profound economic, social, political and environmental problems are cascading across modern civilization in the 21st century. Many of these problems resulted from the prevailing effects of rational economics focused on profit maximization. The purp

Dear ServCollabers, As you well know, ServCollab was very active this Summer by participating in 4 conferences with 10 paper...

Dear ServCollabers, From all of us at ServCollab, Happy New Year, with Health and Happiness! We are looking forward to another year of...

Dear ServCollabers, Please watch the presentation of Ray Fisk at Loughborough University on November 30, 2022, co-hosted by the Centre...

Dear ServCollabers, ServCollab is excited to announce its 7th online live event that will take place on Friday, October 7, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom. Zoom Link https://bit.ly/ServCollabOct7 Webinar ID: 964 8729 8088 Passcode: 111281 About the presenters: JOSINA VINK (they/them) is an Associate Professor in service design at the Oslo School of Architecture and Design (AHO). They are also the Design Lead for the Center for Connected Care (C

Dear ServCollabers, ServCollab is pleased to announce its collaboration with Emerald Publishing! "Emerald strongly believes in...

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to inform you that the Special Issue they guest-edited: " Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being, " has been published in the Journal of Services Marketing. The Special Issue includes one editorial, two commentaries, and eight articles. Guest editorial: The Triple-A framework for serving humanity with service research —Sertan Kabadayi, Rodoula H. Tsiotsou Commen

ServCollab received the 2022 ISSIP Excellence Award on Wednesday, May 25, 2022 Award Type: Distinguished Recognition Innovation:...

ServCollab is excited to receive the Distinguished Recognition Award from the International Society of Service Innovation Professionals...

Dear ServCollabers, ServCollab is excited to announce its 6th online live event that will take place on Friday, April 22, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom. Join Zoom Meeting https://umassboston.zoom.us/j/97471141832 Meeting ID: 974 7114 1832 Passcode: 971675

ServCollab is excited to announce its 5th online live event that will take place on April 8, 2022at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom. Ray Fisk , the Founder of ServCollab will host Jim Spohrer , Co-Founder and Member of the Board of Directors of ISSIP, in a discussion about conducting service research and using technology for elevating human experiences and for a better world! The audience will have the opportunity to ask questions before the event through the f