Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to inform you that the Special Issue they guest-edited: "Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being," has been published in the Journal of Services Marketing.
The Special Issue includes one editorial, two commentaries, and eight articles.
Guest editorial: The Triple-A framework for serving humanity with service research
—Sertan Kabadayi, Rodoula H. Tsiotsou
Commentary – The ServCollab Perspective on Elevating Human Experience
—Raymond P. Fisk
Macroservicing: a commentary on services as constructive engagement for sustainable peace, prosperity and well-being
—Clifford J. Shultz
Human enhancement technologies and the future of consumer well-being
—Vitor Lima, Russell Belk
Promoting social resilience in service communities: a molecular biology perspective
—Elina Tang, Christopher Blocker
A systematic literature review of service-related research on refugees
—Ilayaraja Subramanian, Jörg Finsterwalder, C. Michael Hall
Customer service co-creation literacy for better service value: evidence from the health-care sector
—Tram-Anh Ngoc Pham, Hau Nguyen Le, Dung Tien Nguyen, Thuy Ngoc Pham
Improving service interactions through inclusive language for Sindh’s Sheedis
—Ameer Ali, Maya Khemlani David, Abdul Razaque Channa
A transformative service research perspective on caste-based discrimination in microcredit lending in India
—Kanika Meshram, Rohan Venkatraman
Service inclusion for tourists with disabilities: scale development and validation
—Maheen Iqbal Awan, Amjad Shamim, Muhammad Shoaib Saleem, Shahbaz Shabbir Gill
A voice for the silent: uncovering service exclusion practices
—Sylvia C. Ng, Hui Yin Chuah, Melati Nungsari
You can access the special issue here:
https://www.emerald.com/insight/publication/issn/0887-6045/vol/36/iss/7
#JSM @JSM #JournalofServicesMarketing @JournalofServicesMarketing