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Publication of the First ServCollab Special Issue!

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to inform you that the Special Issue they guest-edited: "Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being," has been published in the Journal of Services Marketing.

The Special Issue includes one editorial, two commentaries, and eight articles.

Guest editorial: The Triple-A framework for serving humanity with service research

—Sertan Kabadayi, Rodoula H. Tsiotsou

Commentary – The ServCollab Perspective on Elevating Human Experience

—Raymond P. Fisk

Macroservicing: a commentary on services as constructive engagement for sustainable peace, prosperity and well-being

—Clifford J. Shultz

Human enhancement technologies and the future of consumer well-being

—Vitor Lima, Russell Belk

Promoting social resilience in service communities: a molecular biology perspective

—Elina Tang, Christopher Blocker

A systematic literature review of service-related research on refugees

—Ilayaraja Subramanian, Jörg Finsterwalder, C. Michael Hall

Customer service co-creation literacy for better service value: evidence from the health-care sector

—Tram-Anh Ngoc Pham, Hau Nguyen Le, Dung Tien Nguyen, Thuy Ngoc Pham

Improving service interactions through inclusive language for Sindh’s Sheedis

—Ameer Ali, Maya Khemlani David, Abdul Razaque Channa

A transformative service research perspective on caste-based discrimination in microcredit lending in India

—Kanika Meshram, Rohan Venkatraman

Service inclusion for tourists with disabilities: scale development and validation

—Maheen Iqbal Awan, Amjad Shamim, Muhammad Shoaib Saleem, Shahbaz Shabbir Gill

A voice for the silent: uncovering service exclusion practices

—Sylvia C. Ng, Hui Yin Chuah, Melati Nungsari

You can access the special issue here:

#JSM @JSM #JournalofServicesMarketing @JournalofServicesMarketing


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