Dear ServCollab Colleagues, ServCollab's purpose is simple yet profound: Serving Humanity. Service is so pervasive that humanity is born into service systems, lives in service systems, and dies in service systems. At its core, service is how humanity sustains itself and expresses our shared responsibility to each other and to the Earth. ServCollab is building a research movement for serving humanity. When you donate to ServCollab: 🎓 You help us provide 2026 scholarships  for

On this Earth Day, ServCollab is excited to share that we have joined the Wellbeing Economy Alliance - https://weall.org/.

Griffin Colaizzi and Floriane Goose are the winners of the 2025 ServCollab Scholarship.

Amidst an urgent need for sustainability, novel approaches are required to address environmental challenges.

ServCollab is excited to announce a new scholarship for PhD students in service research, funded by donations from the ServCollab Community! This scholarship was created to support and amplify innovative research that aligns with Transformative Service Research’s (TSR) purposes. TSR emerged as a research movement at the 2011 Transformative Consumer Research Conference. Anderson, Ostrom, and Bitner (2011, p. 3) define it as “the integration of consumer and service research th

Gnusowski, Marek and Fisk, Raymond P. (2024) Journal of Service Management https://doi.org/ 10.1108/JOSM-11-2023-0487 Figure 1. Wisdom crane metaphor for the ADD service systems framework Abstract Purpose: This article proposes a set of three service standards for serving humanity; develops the ADD (Agency, Dignity, and Diversity) Service Standards Framework; integrates these standards with human experience; and then applies this framework to refugee service experiences....

Join ServCollab for an Inspiring Webinar Series on the Sustainable Development Goals

Join Us for an Inspirational ServCollab Preconference Morning Workshop on Thursday, June 6, 2024 What: If you are attending the SERVSIG Conference in Bordeaux, France, we invite you to an enriching morning prelude: the ServCollab Preconference Workshop. This free session explores ServCollab’s Seven Service Research Themes, a pioneering framework derived from the United Nations Sustainable Development Goals (SDGs). These themes were developed by ServCollab and the Journal of S

With Emerald Publishing’s Journal of Services Marketing, ServCollab is announcing a ServCollab Special Issue on Improving Life on Earth.

The purpose of the second ServCollab research article was to explore how the digital divide affects customers experiencing vulnerability.

Dear ServCollabers, ServCollab is excited to announce its 7th online live event that will take place on Friday, October 7, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom. Zoom Link https://bit.ly/ServCollabOct7 Webinar ID: 964 8729 8088 Passcode: 111281 About the presenters: JOSINA VINK (they/them) is an Associate Professor in service design at the Oslo School of Architecture and Design (AHO). They are also the Design Lead for the Center for Connected Care (C

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to inform you that the Special Issue they guest-edited: " Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being, " has been published in the Journal of Services Marketing. The Special Issue includes one editorial, two commentaries, and eight articles. Guest editorial: The Triple-A framework for serving humanity with service research —Sertan Kabadayi, Rodoula H. Tsiotsou Commen

Our first ServCollab Perspective article by Fisk and Alkire (2021, p. 194), which proposed the metaphor of service ecosystem health.

In 2021, ServCollab published its first research project. That article created a Transformative Refugee Service Experience Framework.

In 2020, ServCollab published an article in the Journal of Service Managment introducing ServCollab.

Dear ServCollabers, ServCollab is excited to announce its 6th online live event that will take place on Friday, April 22, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom. Join Zoom Meeting https://umassboston.zoom.us/j/97471141832 Meeting ID: 974 7114 1832 Passcode: 971675

ServCollab is excited to announce its 5th online live event that will take place on April 8, 2022at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom. Ray Fisk , the Founder of ServCollab will host Jim Spohrer , Co-Founder and Member of the Board of Directors of ISSIP, in a discussion about conducting service research and using technology for elevating human experiences and for a better world! The audience will have the opportunity to ask questions before the event through the f

ServCollab Ideation Workshop on REFUGEE WELLBEING PART I: Academic Perspective ServCollab is excited to announce the launch of the Ideation Workshop on Refugee Wellbeing to bring together like-minded participants to discuss and identify potential projects to collaborate on issues related to refugee wellbeing. Part 1 of this workshop will take place on Friday, October 15, 2021 at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom: Join Zoom Meeting https://umassboston.zoom.us/j

ServCollab is excited to announce its 3rd online live event that will take place on October 1, 2021, at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom and will be broadcasted on its YouTube channel ( https://www.youtube.com/channel/UCx51pPij9I29NvF2RlW9tzQ ). Ray Fisk , the Founder of ServCollab will host Leonard L. Berry , Distinguished Professor of Marketing at Texas A&M University, in a discussion about doing marketing research for elevating human experiences and for a be

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to invite you to the 2nd ServCollab Live Event concerning the Special Issue “ Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being ” they guest edit for the Journal of Services Marketing. The webinar will start with the Editors of JSM, Rebekah Russell Bennett and Mark Rosenbaum, who will talk about their vision and goals regarding the Special Issue. Then, the Guest Editors wi