Publications

Biomimicry for sustainability: Upframing service ecosystems

Amidst an urgent need for sustainability, novel approaches are required to address environmental challenges.

Jan 111 min read

Gnusowski, Marek and Fisk, Raymond P. (2024) Journal of Service Management https://doi.org/ 10.1108/JOSM-11-2023-0487 Figure 1. Wisdom...

Nov 9, 20241 min read

Moulton-Tetlock, Edythe, Town, Sophia, Rafieian, Hoori, Corus, Canan, & Fisk, Raymond P. (2024) Journal of Service Management...

Aug 4, 20242 min read

Sebhatu, Samuel Petros, Qusay Hamdan, and Raymond P. Fisk (2024) Service Industries Journal https://doi.org/10.1080/02642069.2024.2359651...

Jul 14, 20241 min read

With Emerald Publishing’s Journal of Services Marketing, ServCollab is announcing a ServCollab Special Issue on Improving Life on Earth.

Jan 31, 20242 min read

The purpose of the second ServCollab research article was to explore how the digital divide affects customers experiencing vulnerability.

Nov 21, 20231 min read

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to inform you that the Special Issue they guest-edited: "Broadening and...

Sep 20, 20221 min read

Our first ServCollab Perspective article by Fisk and Alkire (2021, p. 194), which proposed the metaphor of service ecosystem health.

Jul 21, 20221 min read

In 2021, ServCollab published its first research project. That article created a Transformative Refugee Service Experience Framework.

Jul 21, 20221 min read

In 2020, ServCollab published an article in the Journal of Service Managment introducing ServCollab.

Jul 18, 20221 min read