ServCollab is pleased to announce the second year of the ServCollab PhD Student Scholarship, made possible through generous donations from the ServCollab Community. This scholarship seeks to support and amplify innovative doctoral research that aligns with the purposes of Transformative Service Research (TSR). TSR emerged as a research movement at the 2011 Transformative Consumer Research Conference. Anderson, Ostrom, and Bitner (2011, p. 3) define TSR as “the integration of

June 10, 2026 | University of Minho, Braga, Portugal The SERVSIG 2026 Conference  will host a series of pre-conference workshops  on June 10, 2026 , at the University of Minho in Braga, Portugal . 🔗 Learn more about all pre-conference workshops here: https://servsig2026.eeg.uminho.pt/pre-conference-workshops/ ⸻ ServCollab Morning Workshop “Launching the ServCollab Wisdom Quest: Seeking Collaborative Wisdom to Serve Humanity” ServCollab will host a morning pre-conference work

Giving Tuesday has become an internationally recognized day when donors participate in shaping the future of nonprofits/NGOs. In ServCollab’s brief history, we have been seeking to serve humanity by: Conducting research for serving humanity: We have   published 27 ServCollab research papers, including 24 journal articles and 3 book chapters. We have presented 58 ServCollab conference presentations, including 6 keynote presentations, 3 special sessions, and 10 workshops.   Se

ServCollab seeks to elevate the human experience in service systems by reducing suffering, improving well-being, and enabling well-becoming.

Dear ServCollab Colleagues, ServCollab's purpose is simple yet profound: Serving Humanity. Service is so pervasive that humanity is born into service systems, lives in service systems, and dies in service systems. At its core, service is how humanity sustains itself and expresses our shared responsibility to each other and to the Earth. ServCollab is building a research movement for serving humanity. When you donate to ServCollab: 🎓 You help us provide 2026 scholarships  for

On this Earth Day, ServCollab is excited to share that we have joined the Wellbeing Economy Alliance - https://weall.org/.

Griffin Colaizzi and Floriane Goose are the winners of the 2025 ServCollab Scholarship.

Amidst an urgent need for sustainability, novel approaches are required to address environmental challenges.

ServCollab is excited to announce a new scholarship for PhD students in service research, funded by donations from the ServCollab Community! This scholarship was created to support and amplify innovative research that aligns with Transformative Service Research’s (TSR) purposes. TSR emerged as a research movement at the 2011 Transformative Consumer Research Conference. Anderson, Ostrom, and Bitner (2011, p. 3) define it as “the integration of consumer and service research th

Gnusowski, Marek and Fisk, Raymond P. (2024) Journal of Service Management https://doi.org/ 10.1108/JOSM-11-2023-0487 Figure 1. Wisdom crane metaphor for the ADD service systems framework Abstract Purpose: This article proposes a set of three service standards for serving humanity; develops the ADD (Agency, Dignity, and Diversity) Service Standards Framework; integrates these standards with human experience; and then applies this framework to refugee service experiences....

Moulton-Tetlock, Edythe, Town, Sophia, Rafieian, Hoori, Corus, Canan, & Fisk, Raymond P. (2024) Journal of Service Management...

Sebhatu, Samuel Petros, Qusay Hamdan, and Raymond P. Fisk (2024) Service Industries Journal https://doi.org/10.1080/02642069.2024.2359651...

Join ServCollab for an Inspiring Webinar Series on the Sustainable Development Goals

Join Us for an Inspirational ServCollab Preconference Morning Workshop on Thursday, June 6, 2024 What: If you are attending the SERVSIG Conference in Bordeaux, France, we invite you to an enriching morning prelude: the ServCollab Preconference Workshop. This free session explores ServCollab’s Seven Service Research Themes, a pioneering framework derived from the United Nations Sustainable Development Goals (SDGs). These themes were developed by ServCollab and the Journal of S

Recently, ServCollab and the Journal of Services Marketing collaborated to create a Special Issue focused on Improving Life on Planet...

With Emerald Publishing’s Journal of Services Marketing, ServCollab is announcing a ServCollab Special Issue on Improving Life on Earth.

The purpose of the second ServCollab research article was to explore how the digital divide affects customers experiencing vulnerability.

The purpose of the second ServCollab Perspective article is to reframe the mindsets of scholars, firms, and public policy decision-makers...

Dear ServCollabers, As you well know, ServCollab was very active this Summer by participating in 4 conferences with 10 paper...

Dear ServCollabers, From all of us at ServCollab, Happy New Year, with Health and Happiness! We are looking forward to another year of...