Sebhatu, Samuel Petros, Qusay Hamdan, and Raymond P. Fisk (2024) Service Industries Journal https://doi.org/10.1080/02642069.2024.2359651 ServCollab Perspective Article Figure 1. Modern service interactions impact on non-customers Abstract The emergence of digital service platforms enabled numerous interaction effects that remain largely unexplored, especially when it comes to the intended or unintended impacts on non-customers. This article conceptualises service ethics for

Tsiotsou, Rodoula H., Sertan Kabadayi and Raymond P. Fisk (2024) in A Research Agenda for Service Marketing , Olivier Furrer, Chloé Baillod, Jie Yu Kerguignas and Mikèle Landry, eds: Edward Elgar, 225-249 https://doi.org/10.4337/9781803923178.00020 Figure 1 The Serving Human Rights Framework (SHRF) (Arrows indicate resource integration within and between levels of the service ecosystem) Abstract The chapter proposes a human rights perspective on service ecosystems to examine

Join ServCollab for an Inspiring Webinar Series on the Sustainable Development Goals

Join Us for an Inspirational ServCollab Preconference Morning Workshop on Thursday, June 6, 2024 What: If you are attending the SERVSIG Conference in Bordeaux, France, we invite you to an enriching morning prelude: the ServCollab Preconference Workshop. This free session explores ServCollab’s Seven Service Research Themes, a pioneering framework derived from the United Nations Sustainable Development Goals (SDGs). These themes were developed by ServCollab and the Journal of S

Recently, ServCollab and the Journal of Services Marketing collaborated to create a Special Issue focused on Improving Life on Planet...

The purpose of the second ServCollab research article was to explore how the digital divide affects customers experiencing vulnerability.

Fisk, R. P., Kabadayi, S., Sidaoui, K., & Tsiotsou, R. H. (2024) Journal of Services Marketing https://doi.org/10.1108/JSM-09-2023-0363 ] ServCollab Special Issue Figure 2 Hierarchy of human interactions Abstract Purpose– The purpose of this commentary is to complete the synthesis of the United Nations 17 Sustainable Development Goals (SDGs) into Seven Commentaries on Service Research Themes developed by ServCollab and the Journal of Services Marketing. As an approach to achi

Teixeira, J. G., Gallan, A. S., & Wilson, H. N. (2024) Journal of Services Marketing https://doi.org/10.1108/JSM-04-2023-0158 ServCollab Special Issue   Figure 2. Weaving the natural environment into human service: conceptual framework Abstract Purpose – Humanity and all life depend on the natural environment of Planet Earth, and that environment is in acute crisis across land, sea and air. One of a set of commentaries on how service can address the UN’s sustainable developme

Gordon, Ross and Josina Vink (2024) Journal of Services Marketing https://doi.org/10.1108/JSM-05-2023-0182 ServCollab Special Issue ServCollab’s seven service research themes Abstract Purpose– The purpose of this commentary is to present a critically constructive examination of the contribution of service research to the development of services from institutions that offer fair and sustainable living for all humans. Design/methodology/approach– The authors draw upon critical

Subramony, M., & Rosenbaum, M. S. (2024) Journal of Services Marketing https://doi.org/10.1108/JSM-05-2023-0201 ServCollab Special Issue   Figure 6. Wordmap of keywords associated with articles related to service work in LDCs Abstract Purpose– The purpose of this study is to address United Nations’ sustainable development goals (SDGs) 8 and 9 from a service perspective. SDG 8 is a call to improve the dignity of service work by enhancing wages, working conditions and developme

Russell-Bennett, R., Polonsky, M. J., & Fisk, R. P. (2024) Journal of Services Marketing, 38 (2), 172-189. https://doi.org/10.1108/JSM-09-2023-0327 ServCollab Special Issue Figure 2. The regenerative service economy framework for services that sustainably manage resources for all humans Abstract Purpose– The purpose of this paper is to propose a new service framework for managing nature and physical resources that balances the needs of people and planet. Design/methodology/ap

Raciti, M. M., Alkire, L., & Beatson, A. (2024) https://doi.org/10.1108/JSM-04-2023-0125 ServCollab Special Issue Figure 2. Service opportunities framework Abstract Purpose– This paper is part of the Special Issue series Improving Life on Planet Earth– A Call to Action for Service Research to Achieve the Sustainable Development Goals (SDG). This paper aims to provide the groundwork for Service Research Theme 2– services that provide OPPORTUNITY for all humans. Service Researc

Hammedi, W., Parkinson, J., & Patrício, L. (2024) Journal of Services Marketing https://doi.org/10.1108/JSM-09-2023-0324 ] ServCollab Special Issue Figure 2 Well-being of the human species Abstract Purpose– The purpose of this paper is to explore the challenges, interplay and potential directions for future service research to address the first three Sustainable Development Goals (SDGs) of no poverty, zero hunger and good health and well-being. Design/methodology/approach– Th

Russell-Bennett, R., Rosenbaum, M. S., Fisk, R. P., & Raciti, M. M. (2023) Journal of Services Marketing https://doi.org/10.1108/jsm-11-2023-0425 ServCollab Special Issue Abstract Purpose – This editorial aims to organise the 17 United Nations Sustainable Development Goals (SDGs) into seven ServCollab service research themes to provide a way forward for service research that improves human and planetary life. Design/methodology/approach– A conceptual approach is used that dra

With Emerald Publishing’s Journal of Services Marketing, ServCollab is announcing a ServCollab Special Issue on Improving Life on Earth.

Alkire, L., Russell-Bennett, R., Previte, J., & Fisk, R. P. (2023) Journal of Service Management https://doi.org/10.1108/JOSM-02-2022-0070 Second ServCollab Perspective Article Figure 2. Service thinking framework Abstract Purpose– Profound economic, social, political and environmental problems are cascading across modern civilization in the 21st century. Many of these problems resulted from the prevailing effects of rational economics focused on profit maximization. The purp

Dear ServCollabers, As you well know, ServCollab was very active this Summer by participating in 4 conferences with 10 paper...

Dear ServCollabers, From all of us at ServCollab, Happy New Year, with Health and Happiness! We are looking forward to another year of...

Dear ServCollabers, Please watch the presentation of Ray Fisk at Loughborough University on November 30, 2022, co-hosted by the Centre...

Dear ServCollabers, ServCollab is excited to announce its 7th online live event that will take place on Friday, October 7, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom. Zoom Link https://bit.ly/ServCollabOct7 Webinar ID: 964 8729 8088 Passcode: 111281 About the presenters: JOSINA VINK (they/them) is an Associate Professor in service design at the Oslo School of Architecture and Design (AHO). They are also the Design Lead for the Center for Connected Care (C