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Updated: Oct 10


ServCollab Ideation Workshop on REFUGEE WELLBEING

PART I: Academic Perspective


ServCollab is excited to announce the launch of the Ideation Workshop on Refugee Wellbeing to bring together like-minded participants to discuss and identify potential projects to collaborate on issues related to refugee wellbeing.


Part 1 of this workshop will take place on Friday, October 15, 2021 at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom:


Join Zoom Meeting

https://umassboston.zoom.us/j/92017715338

Meeting ID: 920 1771 5338

Passcode: 765136


Part 1 of this workshop will focus on Academic Perspective where three participants will share their experiences with and perspectives about doing refugee-related research.


Participants are recommended to read the following articles before the workshop to familiarize themselves with some of the recent refugee related research and have more concrete ideas about potential research topics.


Recommended readings:


1. Boenigk, Silke, Raymond Fisk, Sertan Kabadayi, Linda Alkire, Lilliemay Cheung, Canan Corus, Jörg Finsterwalder, Aaron A. Kreimer, Nadina Luca, Mansour Omeira, Pallab Paul, Marcos F. Santos and Nina Smidt (2021), "Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework," Journal of Public Policy & Marketing, 40 (2), 165-183. https://doi.org/10.1177/0743915620962815.


2. Boenigk, Silke, Becker, Annika; Kreimer, Aaron A; Alkire, Linda; Fisk, Raymond and Sertan Kabadayi (2021), “Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability”, Journal of Service Research. https://doi.org/10.1177/10946705211013386


3. Shultz, Clifford J., Andres Barrios, Alexander V. Krasnikov, Ingrid Becker, Aronte M. Bennett, Renu Emile, et al. (2020), “The Global Refugee Crisis: Pathway for a More Humanitarian Solution,” Journal of Macromarketing, 40 (1), 128–43. https://doi.org/10.1177/0276146719896390


4. Fehsenfeld, Michael and Klaus Levinsen (2019), “Taking Care of the Refugees: Exploring Advocacy and Cross-Sector Collaboration in Service Provision for Refugees,” Voluntas, Vol. 30, pp. 422-435.

https://doi.org/10.1007/s11266-019-00097-5


5. Benezer, Gadi and Roger Zetter (2014), “Searching for Directions: Conceptual and Methodological Challenges in Researching Refugee Journeys,” Journal of Refugee Studies, Vol. 28 No. 3, pp. 297-318.

https://doi.org/10.1093/jrs/feu022


Please register for this event using this link.


We are looking forward to seeing you all on October 15!



Updated: Oct 10

ServCollab is excited to announce its 3rd online live event that will take place on October 1, 2021, at 9:00 (EDT), 14:00 (BST), 16:00 (EEST) via Zoom and will be broadcasted on its YouTube channel (https://www.youtube.com/channel/UCx51pPij9I29NvF2RlW9tzQ).


Ray Fisk, the Founder of ServCollab will host Leonard L. Berry, Distinguished Professor of Marketing at Texas A&M University, in a discussion about doing marketing research for elevating human experiences and for a better world! The audience will have the opportunity to ask questions before the event through the form (https://forms.gle/j1qStSwLnbovzCXn7) and interact, comment, and ask questions during the event.

Please Mark your Calendar because You Cannot Miss this Special Event!




A FEW WORDS ABOUT LEONARD L. BERRY

Dr. Leonard L. Berry is a University Distinguished Professor of Marketing, Regents Professor, and holds the M.B. Zale Chair in Retailing and Marketing Leadership in the Mays Business School at Texas A&M University. He also is a Presidential Professor for Teaching Excellence. As a Visiting Scientist at Mayo Clinic in 2001-2002, he conducted an in-depth research study of healthcare service, the basis for his book, Management Lessons from Mayo Clinic (2008). Concurrent with his faculty position in Mays Business School, Dr. Berry is a Senior Fellow of the Institute for Healthcare Improvement studying service improvement in cancer care for patients and their families.


Professor Berry has written ten books in all, including Discovering the Soul of Service; On Great Service; Marketing Services: Competing Through Quality, and

Delivering Quality Service. He is the author of numerous academic articles and an invited lecturer throughout the world.


Professor Berry’s teaching and research have been widely recognized with many honors for his contributions, including The Sheth Gold Medal, The American Marketing Association (AMA) William Wilkie “Marketing for a Better World” Award, the Paul D. Converse Award, the AMA/McGraw-Hill/Irwin Distinguished Marketing Educator Award, the Career Contributions to Services Marketing Award from the AMA, and the Outstanding Marketing Educator Award from the Academy of Marketing Science. He is a Fellow of both the American Marketing Association and the Academy of Marketing Science. Texas A&M awarded him the Distinguished Achievement Award in Teaching (1990) and the Distinguished Achievement Award in Research (1996 and 2008), the highest honors bestowed upon its faculty members. In 2014, he was inducted into Arizona State University’s Carey School of Business Hall of Fame, the first doctoral graduate to be selected, and in 2015 the Mays Business School at Texas A&M awarded him the Lifetime Achievement Award for Research and Scholarship.


A former national president of the American Marketing Association, Dr. Berry founded the Center for Retailing Studies at Texas A&M in 1982 and served as its director through 2000.


You can find out more about his publications here: https://mays.tamu.edu/directory/berryle/

With one Facebook post, Texas bakery Confections proved that love tastes better than hate.

The bakery based in Lufkin, Texas unveiled some celebratory treats on Facebook, posting a photo of their heart-shaped cookies iced with the rainbow colors of the pride flag. The caption read, “More LOVE. Less hate. Happy Pride to all our LGBTQ friends! All lovers of cookies and happiness are welcome here!”

However, Confections’ message of equality didn’t go over well with everyone. In a Facebook status later that day, the shop revealed that their page had not only lost a “significant” amount of followers but that they’d received a “hateful” message canceling a large order of cookies. The order was due the following day, meaning that the cookies had already been baked and decorated.


You can continue reading here: https://www.thewrap.com/texas-bakerys-pride-cookies-sparked-backlash-now-customers-are-lined-up-down-the-block/?fbclid=IwAR3aGPs7gF0yzBGhyazjq9CGE3NJZiTqC0F721wKhJKutdCr622mBnbcr_k




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