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Dear ServCollabers,

From all of us at ServCollab, Happy New Year, with Health and Happiness! We are looking forward to another year of knowledge, collaboration, and engagement with all ServCollabers!

Please watch the following video with a message from Ray Fisk, the Founder of ServCollab, and think about how you can get involved more in ServCollab!


Dear ServCollabers,

Please watch the presentation of Ray Fisk at Loughborough University on November 30, 2022, co-hosted by the Centre for Service Management (CSM) & the Marketing & Retailing Group. https://www.youtube.com/watch?v=ny9yKiZEkWA



Dear ServCollabers,


ServCollab is excited to announce its 7th online live event that will take place on Friday, October 7, 2022, at 9:00 (EDT), 14:00 (BST), and 16:00 (EEST) via Zoom.

Zoom Link

https://bit.ly/ServCollabOct7

  • Webinar ID: 964 8729 8088

  • Passcode: 111281

About the presenters:

JOSINA VINK (they/them) is an Associate Professor in service design at the Oslo School of Architecture and Design (AHO). They are also the Design Lead for the Center for Connected Care (C3), a long-term research collaboration with municipalities, hospitals and companies focused on catalyzing health systems transformation in Norway. Josina’s research explores how design can create profound and significant change in health and care by reshaping social structures. They have been published in journals such as Design Studies, the Design Journal, the International Journal of Design, the Journal of Service Research, and the Journal of Service Management. Josina completed their Ph.D. in service ecosystem design at the Service Research Center (CTF) in Karlstad University as an embedded design researcher in Experio Lab Sweden. In addition to Josina’s time in academia, they have worked for ten years as a service and system designer in healthcare, including at the Mayo Clinic Center for Innovation in the United States and the Center for Addiction and Mental Health in Canada.


LINDA ALKIRE is an Associate Professor of Marketing at Texas State University. She is also the Brandon Dee Roberts Excellence Endowed Professor. Dr. Alkire’s research focuses on Transformative Service Research (TSR). In particular, Dr. Alkire is interested in transdisciplinary research contributing to the well-being of society and offering transformative insights to service providers. Dr. Alkire has published more than 25 articles in peer-reviewed academic journals and has been awarded numerous prestigious awards for her research. Dr. Alkire has published her research in a number of journals, including the Journal of Service Research, Journal of Public Policy and Marketing, The Journal of Business Research, Journal of Interactive Marketing, The Journal of Retailing and Consumer Services, Journal of Service Management, International Journal of Bank Marketing, The Journal of Services Marketing, The Service Industries Journal, among others.

Dr. Alkire serves as Editorial Director of the Journal of Service Management and an Associate Editor of the Journal of Services Marketing and the Service Industries Journal. Dr. Alkire is a member of the ServCollab Advisory Board and the Board of Directors, a non-profit seeking to serve humanity through collaborative service research.




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