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#2 – 2021 JPPM Article - First ServCollab Research Project
In 2021, ServCollab published its first research project. That article created a Transformative Refugee Service Experience Framework.
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Nov 22, 20211 min read
Designing for Transformative Collaboration in Complex Service Systems
Patrício, Lia, Raymond P. Fisk and Bo Edvardsson (2021) In Business Transformation for a Sustainable Future , Samuel Petros Sebhatu, Bo Enquist and Bo Edvardsson, eds. Oxon, UK: Routledge, 73-96. DOI: 10.4324/9781003188773-7 Figure 5.3 The Portuguese EHR value network service concept (Patrício et al., 2018, p. 14). Abstract This chapter highlights the modern need for transformative collaboration to tackle complex service system problems, and explores how service design can pu
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Sep 5, 20212 min read
#1 - 2020 JOSM Article Introducing ServCollab
In 2020, ServCollab published an article in the Journal of Service Managment introducing ServCollab.
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Jul 18, 20201 min read
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