In 2021, ServCollab published its first research project – Boenigk et al. (2021). That article created a Transformative Refugee Service Experience Framework to portray the range of refugee experiences from suffering to well-being and the range of refugee services from hostile to hospitable.
The thirteen authors conceptualized refugee experiences at three refugee service journey phases (entry, transition, and exit) and at three refugee service system levels (macro, meso, and micro) of analysis.