#2 – 2021 JPPM Article - First ServCollab Research Project
- Nov 22, 2021
- 1 min read
Boenigk, Silke, Raymond Fisk, Sertan Kabadayi, Linda Alkire, Lilliemay Cheung, Canan Corus, Jörg Finsterwalder, Aaron A. Kreimer, Nadina Luca, Mansour Omeira, Pallab Paul, Marcos F. Santos and Nina Smidt (2021)
Journal of Public Policy & Marketing
In 2021, ServCollab published its first research project – Boenigk et al. (2021). That article created a Transformative Refugee Service Experience Framework to portray the range of refugee experiences from suffering to well-being and the range of refugee services from hostile to hospitable.
The thirteen authors conceptualized refugee experiences at three refugee service journey phases (entry, transition, and exit) and at three refugee service system levels (macro, meso, and micro) of analysis.
