Publication of the First ServCollab Special Issue!

Sertan Kabadayi and Rodoula H. Tsiotsou are pleased to inform you that the Special Issue they guest-edited: "Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being," has been published in the Journal of Services Marketing.

The Special Issue includes one editorial, two commentaries, and eight articles.

Guest editorial: The Triple-A framework for serving humanity with service research

—Sertan Kabadayi, Rodoula H. Tsiotsou

Commentary – The ServCollab Perspective on Elevating Human Experience

—Raymond P. Fisk

Macroservicing: a commentary on services as constructive engagement for sustainable peace, prosperity and well-being

—Clifford J. Shultz

Human enhancement technologies and the future of consumer well-being

—Vitor Lima, Russell Belk

Promoting social resilience in service communities: a molecular biology perspective

—Elina Tang, Christopher Blocker

A systematic literature review of service-related research on refugees

—Ilayaraja Subramanian, Jörg Finsterwalder, C. Michael Hall

Customer service co-creation literacy for better service value: evidence from the health-care sector

—Tram-Anh Ngoc Pham, Hau Nguyen Le, Dung Tien Nguyen, Thuy Ngoc Pham

Improving service interactions through inclusive language for Sindh’s Sheedis

—Ameer Ali, Maya Khemlani David, Abdul Razaque Channa

A transformative service research perspective on caste-based discrimination in microcredit lending in India

—Kanika Meshram, Rohan Venkatraman

Service inclusion for tourists with disabilities: scale development and validation

—Maheen Iqbal Awan, Amjad Shamim, Muhammad Shoaib Saleem, Shahbaz Shabbir Gill

A voice for the silent: uncovering service exclusion practices

—Sylvia C. Ng, Hui Yin Chuah, Melati Nungsari

You can access the special issue here:

https://www.emerald.com/insight/publication/issn/0887-6045/vol/36/iss/7

#JSM @JSM #JournalofServicesMarketing @JournalofServicesMarketing

#3 - 2021 Service Science Article - First ServCollab Perspective Article

Our first ServCollab Perspective article by Fisk and Alkire (2021, p. 194), which proposed the metaphor of service ecosystem health “as the interdependent state of private, public, and planetary well-being necessary for sustaining life.”

This article reimagined service science, broadened transformative service research, build the service ecosystem health metaphor, outlined the Goldilocks Civilization thought experiment, and explored designing for a Goldilocks civilization.

The goal of that article was to elevate service science to uplift human well-being.

https://doi.org/10.1287/serv.2021.0281

#2 – 2021 JPPM Article - First ServCollab Research Project

In 2021, ServCollab published its first research project – Boenigk et al. (2021). That article created a Transformative Refugee Service Experience Framework to portray the range of refugee experiences from suffering to well-being and the range of refugee services from hostile to hospitable.

The thirteen authors conceptualized refugee experiences at three refugee service journey phases (entry, transition, and exit) and at three refugee service system levels (macro, meso, and micro) of analysis.

https://doi.org/10.1177/0743915620962815