Full Professor in the Department of Business Studies at Roma Tre University. She teaches Quality Management, Corporate Social Responsibility & Sustainability, and Operation Management.

 

Her areas of interest involve quality management in the public and private sectors, service research, sustainable service ecosystem, corporate social responsibility and transformative service research. In these fields, she has published 92 scientific contributions.

 

She serves as coordinator of many national and international research projects.

 

She is involved in several national committees as a quality assessor.

 

She is a member of the Italian Academy of Commodity Science (AISME) and the Italian Academia of Management (AIDEA).