Perspective Articles
Perspective Articles are ServCollab’s ongoing effort to introduce concepts that build the foundations for serving humanity.
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Each article seeks to expand the understanding and ability to serve humanity.
ServCollab encourages all researchers to develop, introduce and improve new concepts for serving humanity.
Birthright Human Identity (2026)
This ServCollab Perspective Article introduces birthright human identity as the natural strength that enables strengths, mutual responsibilities, and opportunities for humans in the service systems of planet Earth. It develops an upframed strength-based approach for addressing state-imposed vulnerability experiences caused by state-imposed identities.
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Transformative Service Research concepts are applied as levers for dislodging state-imposed identities and cranes for liberating birthright human identity.
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Journal of Business Research
DOI: 10.1016/j.jbusres.2026.116365
Biomimicry for Sustainable Service Ecosystems (2025)
This ServCollab Perspective Article applies biomimicry to upframe service ecosystems for sustainability.
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It identifies practices for promoting mutualistic interactions, building on local biotic and abiotic resources, leveraging biodiversity for resilience, fostering resource sharing for regeneration, and connecting individual roles to the well-being of the wider community.
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AMS Review
DOI: 10.1007/s13162-024-00296-4
Service Standards (2024)
This ServCollab Perspective Article proposes three service standards for serving humanity: empowering human agency, respecting human dignity, and honoring human diversity.
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It develops the Agency, Dignity, and Diversity (ADD) Service Standards Framework and applies these standards to refugee service experiences.
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Journal of Service Management
DOI: 10.1108/JOSM-11-2023-0487
Service Ethics (2024)
This ServCollab Perspective Article conceptualizes service ethics for the complexity of modern service interactions.
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It advances service research by examining how service interactions can create intended or unintended negative impact on non-customers’ well-being.
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The article provides a broader ethical foundation for modern service systems.
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The Service Industries Journal
DOI: 10.1080/02642069.2024.2359651
Wiser Service Systems (2024)
This ServCollab Perspective Article develops a framework for cultivating wiser service systems through wise communication.
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It identifies integrative, practical, and relational dimensions of wise communication and shows how communication can help shape service systems capable of responding more wisely to complex human challenges.
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Journal of Service Management
DOI: 10.1108/JOSM-12-2023-0510
Service Thinking Mindset (2023)
This ServCollab Perspective Article introduces Service Thinking as a just, mutualistic, and human-centered mindset for creating and regenerating service systems that meet the needs of people and the living planet.
It identifies five practices that enable Service Thinking: service empathy, service inclusion, service respect, service integrity, and service courage.
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Journal of Service Management
DOI: 10.1108/JOSM-02-2022-0070
Service Ecosystem Health (2021)
The first ServCollab Perspective Article introduces service ecosystem health as the interdependent state of private, public, and planetary well-being necessary for sustaining life.
It reimagines service science, broadens Transformative Service Research, and introduces the Goldilocks Civilization thought experiment as a way of exploring how service systems can better support human and planetary well-being.
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Service Science
DOI: 10.1287/serv.2021.0281