Information and links to service research
related to the purpose and ideas of ServCollab.
Boenigk, Silke, Raymond Fisk, Sertan Kabadayi, Linda Alkire, Lilliemay Cheung, Canan Corus, Jörg Finsterwalder, Aaron A. Kreimer, Nadina Luca, Mansour Omeira, Pallab Paul, Marcos F. Santos and Nina Smidt (2021), "Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework," Journal of Public Policy & Marketing (Forthcoming). (https://doi.org/10.1177/0743915620962815). This article is the first ServCollab project.
Fisk, Raymond P., Linda Alkire, Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom and Lia Patrício (2020), "Elevating the human experience (HX) through service research collaborations: introducing ServCollab," Journal of Service Management, 31 (4), 615-635. (https://doi.org/10.1108/JOSM-10-2019-0325).
Nasr, Linda and Raymond P. Fisk (2019), "The global refugee crisis: how can transformative service researchers help?," The Service Industries Journal, 39 (9-10), 684-700. (https://doi.org/10.1080/02642069.2018.1445224).
Fisk, Raymond P., Alison Mary Dean, Linda Alkire (née Nasr), Alison Joubert, Josephine Previte, Nichola Robertson and Mark Scott Rosenbaum (2018), "Design for service inclusion: creating inclusive service systems by 2050," Journal of Service Management, 29 (5), 834-858. (https://doi.org/10.1108/JOSM-05-2018-0121).
Fisk, Raymond P., Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom, Lia Patricio, Javier Reynoso and Roberta Sebastiani (2016), "Billions of impoverished people deserve to be better served: A call to action for the service research community," Journal of Service Management, 27 (1), 43-55. (https://doi.org/10.1108/josm-04-2015-0125).
Anderson, Laurel, Amy L. Ostrom, Canan Corus, Raymond P. Fisk, Andrew S. Gallan, Mario Giraldo, Martin Mende, Mark Mulder, Steven W. Rayburn, Mark S. Rosenbaum, Kunio Shirahada and Jerome D. Williams (2013), "Transformative service research: An agenda for the future," Journal of Business Research, 66, 1203-1210. (https://doi.org/10.1016/j.jbusres.2012.08.013).