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©2019 by ServCollab

Service Research

This page provides information and links to some of the service research that motivated the creation of ServCollab.

Anderson, Laurel, Amy L. Ostrom, Canan Corus, Raymond P. Fisk, Andrew S. Gallan, Mario Giraldo, Martin Mende, Mark Mulder, Steven W. Rayburn, Mark S. Rosenbaum, Kunio Shirahada and Jerome D. Williams (2013), "Transformative service research: An agenda for the future," Journal of Business Research, 66, 1203-1210.

Fisk, Raymond P., Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom, Lia Patricio, Javier Reynoso and Roberta Sebastiani (2016), "Billions of impoverished people deserve to be better served: A call to action for the service research community," Journal of Service Management, 27 (1), 43-55.

Fisk, Raymond P., Alison Mary Dean, Linda Alkire (née Nasr), Alison Joubert, Josephine Previte, Nichola Robertson and Mark Scott Rosenbaum (2018), "Design for service inclusion: creating inclusive service systems by 2050," Journal of Service Management, 29 (5), 834-858.