What We Do | Perspective Articles
ServCollab introduced itself with the concept of elevating the human experience. With this concept, we described desirable outcomes from human experience.
To continue building conceptual scaffolding for ServCollab’s serving humanity logic, we have published several ServCollab Perspective articles that introduce new concepts. More details on these articles can be found here
Service Ecosystem Health
We defined service ecosystem health as “the interdependent state of private, public, and planetary well-being necessary for sustaining life.” This article synthesized five broad research threads: public health, syndemic theory, human ecology, ecosystem health and planetary health to reimagine service science, broaden transformative service research, and propose the Goldilocks Civilization thought experiment.
Service Thinking Mindset
Service thinking was defined “as a just, mutualistic and human-centered mindset for creating and regenerating service systems that meet the needs of people and the living planet.” The article proposed three Transformative Service Research principles – justice, mutualism, and human centricity and proposed five practices to guide the application of these principles -(service empathy, service inclusion, service respect, service integrity, and service courage.
Wiser Service Systems
This article developed a framework for cultivating wiser service systems through wise communication based on the Communicative Constitution of Organizations (CCO) theory and service, communication, and organizational science research.
Service Ethics
Based on philosophy and service research, this article proposed a model for the impact of modern service interactions on non-customers.
Service Standards
Working from a history of the rules we live by in human societies, we proposed three service standards for serving humanity: empowering human agency, respecting human dignity, and honoring human diversity. Further, we applied these three standards to the plight of refugees.
Biomimicry for Sustainable Service Ecosystems
Arguing that biomimicry offers transformative potential for the design of service ecosystems, this research (1) established a biomimetic understanding and vocabulary for sustainability and (2) applied biomimicry to upframe service ecosystems as a foundation for sustainability.