What We Do | Our Process
Creating a Serving Humanity Logic
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Our research is creating a logic for serving humanity.
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ServCollab Perspective articles build our conceptual foundations.
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ServCollab Research Projects apply our logic to specific human needs.
Building Capacity
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Building a research movement for serving humanity.
Helping Organizations Serve People
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Nonprofits, universities, business schools, research centers, publishers, associations, corporations, governments, etc.
Examples of Problems ServCollab Seeks to Solve:
Humanity faces a crisis of broken service systems. The essential service systems meant to serve humanity — education, healthcare, social services, migration services, and many more — too often exclude, mistreat, or fail to meet people’s needs.
When these systems break down, it leads to:
Exclusion
Underserved groups such as refugees, stateless people, people with disabilities, the elderly, women and gender minorities, low-income communities, and Indigenous peoples face systemic exclusion from service systems.
Exploitation
When service systems lack ethical grounding, they take advantage of the people they are meant to serve, turning relationships of care into structures of harm.
Injustice
Many service systems reinforce systemic inequities leading to unfair treatment and denying people their full human dignity.
Dehumanization
When service systems treat people as numbers, cases, or costs instead of as humans with stories and needs, they strip away empathy and compassion to reduce the quality of care.
Lack of Voice
Underserved populations are rarely respected in service systems that stigmatize their identities as a rationale for their mistreatment.
Erosion of Trust
When people experience repeated service failures or exploitation, they lose trust in institutions and in the possibility of collective progress.